How can we help you?

Reservation

Am I permitted to arrive with a different car to that which I booked with?
What can I do if I don't receive a confirmation of my reservation?
Is it possible to change or cancel my booking?
How many cars am I allowed to book for?
When is the best time to book my parking spot?
How do I know if parking spaces are still available?
Is it possible to make a reservation before receiving my flight details?
How can I be sure if my reservation is correct?
What time must I indicate when starting the booking procedure?
Will the prices change if I change my arrival or departure times?
What dates am I supposed to put when comparing?
What is the method of online reservation?
“Lowest price guaranteed”: How does it work?

Cancelation

I would like to cancel my booking. Can I do this?
“Insured: Free cancellation and no change fees”: What does it mean?

Parking

What can I do in case of damage to my vehicle?
Am I able to use the car park if I am a wheelchair user?
How much time is needed to reach the airport from the car park?
What must I do if there is a delay to my flight?
I am running late to the car park. What should I do?
What parking forms can I expect to find?
Do I always get the option to park my car in a covered space?
“Strictly-monitored car parks only” guarantee: What does it mean?

Shuttle Parking

I am in a wheelchair. Can I still use the shuttle bus?
How many passengers can fit on the transfer bus?
Why must I give up my keys?
Do I need to give my keys to the parking provider?
How do I reach the terminal once I have parked?
How frequent is the transfer bus?

Valet Parking

Do I always have to give up my car keys?
When do I have to contact the parking provider?
How do I identify the chauffeur?
How do I find the parking assistant?

Payment

Are the prices for each provider in the overview up-to-date?
How secure is paying with Heathrowaiportparking24.co.uk?
What payment options are available to choose from?
Must I pay upfront for my parking space?

Safety

Will the parking provider take pictures of my vehicle and record my mileage when I arrive at the car park?
I have noticed damage to my vehicle. What do I do?
Can I be assured that the parking options available are secure?
Where will my car be parked whilst I am away?
Will my vehicle be driven by employees of the provider in my absence?
Can I trust the reliability of Heathrowairportparking24.co.uk?

We are here for you

Our customer support team is always ready to help you. Contact us with any questions about the parking providers, your booking, or if you want to reserve your parking space.

Manage my booking Available 24/7 The quickest and easiest way

Best and most substantive answers

If your booking number starts with MO:
Please email [email protected]**
* Put your booking number in the title of the email
* If your booking number starts with MO, you can also send a Whatsapp message to +31 6 1640 7420

If your booking number starts with PC:
Please send an email to [email protected]*.
* Include your booking number in the title of the email.

Didn't receive your booking confirmation? Check your spam folder first.

Open on weekdays from 08:30 - 17:30 Simple method

If your booking number starts with MO:
Text +31 6 1640 7420* on WhatsApp
* Mention your booking number in the 1st WhatsApp message

If your booking number starts with PC
Send a WhatsApp to +44 161 730 0160*.
* Mention your booking number in the 1st WhatsApp message

Didn't receive your booking confirmation? Check your spam folder first.