Reservation

Question 1

Am I permitted to arrive with a different car to that which I booked with?

Accepted Answer

If you wish to come with a different car, then that is possible. You will need to contact the parking provider at least 1 day in advance. If you do know more than 1 day in advance then send an email to us at contact@parkcare.co.uk and we can sort it for you. We just need the details of your booking and car registration number.

Question 2

What can I do if I don't receive a confirmation of my reservation?

Accepted Answer

If you haven't received a confirmation of your booking within 24 hours, and you have additionally checked your spam folder, then it is best to contact us via email, phone or chat. You can also request another email via your Heathrowairportparking24.co.uk account.

Question 3

Is it possible to change or cancel my booking?

Accepted Answer

Contact us at contact@parkcare.co.uk to make changes to your booking. Please include your details and desired changes in the email so we can process this quickly. You can also use the contact form on Heathrowairportparking24.co.uk. Cancelling your booking requires you to log into your Heathrowairportparking24.co.uk. We advise you to read the terms and conditions to get information about reimbursement.

Question 4

How many cars am I allowed to book for?

Accepted Answer

When making your reservation, you can indicate how many cars you are reserving spaces for. If the number changes, it is important to let us know. You can email us at contact@parkcare.nl.

Question 5

When is the best time to book my parking spot?

Accepted Answer

Try to book your parking space as soon as you know when you are going to be flying. The cheapest spots are always booked first, especially during high season when airport parking is in high demand. Book at least 1 week in advance to make sure you have many options at affordable prices.

Question 6

How do I know if parking spaces are still available?

Accepted Answer

All parking providers listed in the comparison overview have available parking spaces on the dates you have shown. This is updated every time you search so it is always accurate.

Question 7

Is it possible to make a reservation before receiving my flight details?

Accepted Answer

That's is possible as long as you know the dates that you are intending to fly. The times we ask you to enter when booking are just in indicator for the parking provider so they know roughly the time you're arriving and can make the necessary arrangements with regards to how many staff are need. Once you know your details, then you can forward these to us via email, phone or chat.

Question 8

How can I be sure if my reservation is correct?

Accepted Answer

Your booking confirmation will be sent to you by email within 24 hours and it will contain all the essential information about your booking. This information will also be directly forwarded to your parking provider. If you haven't received this email, you can contact us or log into your Heathrowairportparking24.co.uk account to request another email and see all of your details there too. You can contact Customer Service by email, including your details. Is this on the day you are due to park? We recommend you call the parking provider directly.

Question 9

What time must I indicate when starting the booking procedure?

Accepted Answer

If you have booked Shuttle Parking, enter the time you expect to be arriving at the car park. You need to allow approximately 30 minutes for the handling time, plus the additional travel time to the airport. Enter the return time as the time you estimate to be ready for the transfer bus to take you back to your car, approximately 1 hour after landing. If you have booked Valet Parking, enter your arrival time to the airport and for the return, enter the time as approximately 1 hour after your expected landing time. We recommend that you call them when you have actually landed so they can get a clearer picture of how long you're going to be and they can bring your car to the terminal exit for you.

Question 10

Will the prices change if I change my arrival or departure times?

Accepted Answer

This could be possible with some providers. They may calculate their prices differently to each other; some work with prices over half days, and some with full days.

Question 11

What dates am I supposed to put when comparing?

Accepted Answer

Enter the date that you will be parking your car. Try to be as accurate as possible with the time you expect to arrive at the car park as some providers will charge differently at different times of the day. For example, if you were to arrive late in the evening on a Thursday, they will still charge you the whole day as if your car had been parked there since the morning.

Question 12

What is the method of online reservation?

Accepted Answer

Online reservation is very simple. You need to select your departure and arrival dates and then you will be shown an overview of all the parking providers available for those dates. You will be able to compare the prices and the facilities offered, and also read reviews, so you can make an edcuated decision on which provider is right for you. You can book your desired space via our website Heathrowairportparking24.co.uk. Fill in all the details that we require and pay through our secure payment system. A confirmation will be sent to your mail box. Please remember to check your spam folder!

Question 13

“Lowest price guaranteed”: How does it work?

Accepted Answer

At ParkCare, you always book your airport parking space at the lowest available price – no matter the parking provider or location. We've agreed with all the parking providers featured here on ParkCare that they'll charge at the same or higher price compared to us. There's also no extra booking fees or hidden charges included when you book with us – you pay for what you see. This means that you always book at the lowest rate.

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