Parking

Question 1

What can I do in case of damage to my vehicle?

Accepted Answer

We would like to hear about any damages to your vehicle so we can forward the complaint to the parking provider on your behalf. Please contact us.

Question 2

Am I able to use the car park if I am a wheelchair user?

Accepted Answer

As a wheelchair user, the best parking option would be Valet Parking. There are no transfers since you park directly at the airport and a chauffeur will drive your car to a secure car park. There are also two other options: Park & Walk, allowing you to park at a car park next to the airport which also requires no transfers; and Shuttle Parking, which requires the use of a transfer bus. Most transfer buses are wheelchair friendly and can be used if the wheelchair can be folded.

Question 3

How much time is needed to reach the airport from the car park?

Accepted Answer

This is dependent on the parking form you have chosen, and how far away the airport is from where you have parked. With parking forms such as Valet Parking, you drive directly to the terminal and your car is parked for you by a chauffeur. There are no transfer times here. The only thing you will need to consider is the inspection of your vehicle. This can take up to 5 minutes. This is an important precaution to ensure the safety of your vehicle while you are away. It is also advised to take your own pictures and record your mileage yourself if an inspection is not carried out. If you have opted for Shuttle Parking, then the journey time depends on how far away the car park is that you have chosen. This information will be readily available on our website when you are booking your space.

Question 4

What must I do if there is a delay to my flight?

Accepted Answer

If your flight is delayed, the parking provider should be aware of this as they usually keep an eye on flight arrivals and any delays. However, you should still contact them to make sure they are aware and they can plan ahead. Log into your Heathrowairportparking24.co.uk account or read your confirmation email to find their contact details.

Question 5

I am running late to the car park. What should I do?

Accepted Answer

It is important to contact the parking provider if you are going to be arriving late to the car park. Try to give them a new estimated time of arrival. You can find their telephone number in your confirmation email or by logging into your Heathrowairportparking24.co.uk account.

Question 6

What parking forms can I expect to find?

Accepted Answer

We offer 4 different parking forms: Shuttle Parking, Valet Parking, Park & Walk and Park, Sleep and Fly. Here you can read more information.

Question 7

Do I always get the option to park my car in a covered space?

Accepted Answer

Not every parking provider will offer covered parking so it's important to check that in the overview on our website prior to booking. You can indicate this as your preference and can see all providers that give this option.

Question 8

“Strictly-monitored car parks only” guarantee: What does it mean?

Accepted Answer

ParkCare only works with reliable and trustworthy parking providers that are carefully checked, reviewed, and evaluated for security, reliability, and quality of service. These checks are performed by professionals regularly. To help you make the best decision, we also include previous customer reviews for each parking provider on this website. You can easily browse through ratings and comments to see what others liked or disliked about a particular service. You're also invited to leave a review once you've used a parking service yourself. This helps us improve, while helping other customers choose the best parking space for themselves as well.

. Once you’ve used a parking service yourself, you can also easily leave a review and help new customers pick the best and most suitable parking space.

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